FAQ
Welcome to the Smart Lovers FAQ
Do you have a question? Don't worry, here you will find all the answers to frequently asked questions about ordering, payment, shipping, returns, warranty and much more. We like to keep it simple and clear, so that you can quickly find the information you are looking for.
How does our FAQ work?
Our FAQ section is divided into handy categories. Whether you want to know how to place an order, how to register a return or what your rights are regarding warranty - everything is clearly listed here.
Still can't figure it out?
No problem! Feel free to contact our customer service. We are happy to help you by phone, WhatsApp, email or simply via our contact form.
How long does it take to receive my order?
Delivery time within the Netherlands is usually 1-2 business days. For international orders this can vary between 3 and 7 business days, depending on the destination.
Can I change my order after I have paid?
If your order has not yet been shipped, you can change it. To do this, please contact our customer service as soon as possible via the contact form or email.
How do I create an account with Smart Lovers?
Go to our website and click on the "Account Icon" at the top right. Fill in your details and confirm your account via the email you receive. Once you are logged in, you can place orders and view your order history.
Is my package discreetly packed?
Yes, we ensure that all orders are packaged discreetly.
What payment methods do you accept?
We accept iDEAL, PayPal and bank transfers, among others. For international customers we also offer other options, depending on the country.
How do I get my money back for a return shipment?
Once we have received and inspected your returned products, we will refund the amount to the same payment method you used at checkout. This process takes up to 7 business days.
What should I do if I have forgotten my password?
Click "Forgot your password?" on the login screen and follow the steps to create a new password. You will receive an email to reset your password.
Can I change my delivery address after placing an order?
Yes, as long as your order has not been shipped, you can change the delivery address. To do this, please contact our customer service.