Privacy Policy
This Privacy Policy describes how we at Smart Lovers collect, use and share personal information we receive through our website www.smart-lovers.com or other interactions with our consumers. We are committed to protecting the privacy of our customers and strive to be transparent about how we use personal information.
1. What information do we collect?
We may collect personal information that you voluntarily provide to us when you interact with us, such as when you visit our website, make a purchase, create an account, or communicate with us via email, telephone, or otherwise. This information may include:
- Your name
- Contact information, including email address, telephone number and address
- Payment information
- Information about your interactions with us, such as purchase history and customer service requests
- Information you provide in surveys, sweepstakes or promotions
2. How do we use this information?
We may use your personal information for the following purposes:
- Processing your orders and payments
- Providing customer service and support
- Managing your account and providing you with relevant information
- Improving and personalizing our products and services
- Informing you about new products, offers and promotions that we think may be of interest to you (provided you have given permission for this)
- Compliance with legal obligations
3. How do we share this information?
We may share your personal information with third parties for the following purposes:
- With payment processors to process transactions
- With shipping partners to deliver orders
- With service providers who help us manage our website and customer service
- With legal authorities to comply with legal obligations
- With third parties with whom we collaborate for marketing purposes (provided you have given permission for this)
4. How do we protect your information?
We take reasonable security measures to protect your personal information from loss, misuse, unauthorized access or disclosure. However, despite our efforts, we cannot completely guarantee the security of your information.
5. What can I expect in terms of email traffic?
We send different types of emails to our consumers. You will receive emails regarding your purchases, various offers, information about your order, or tips about your purchased products. In these emails, we use technologies to measure and improve the effectiveness of our services.
In addition, you can subscribe to our consumer newsletter. The content of the newsletter is tailored to your purchases and the products you have viewed on our website.
We will only send you personal offers and newsletters with your permission. If you would rather not receive newsletters anymore, you can easily unsubscribe via your Smart Lovers account or by contacting our customer service.
6. The use of Cookies
At Smart Lovers we use cookies during your visit to our website. These cookies are small (temporary) text files that are stored on your computer. They simplify the process because you do not have to repeatedly enter or download the same data when you visit our website again.
In addition, cookies help us gain insight into how you use our website and how we can optimize it to meet your needs. We would like to point out that we also use cookies for marketing purposes.
You are free to disable cookies, but we would like to point out that this may affect the functionality of our website.
7. Your choices
You have the right to:
- Request access to the personal information we hold about you
- To correct incorrect information
- To withdraw your consent for marketing purposes
- To request the deletion of your personal information (unless we have a legal obligation to retain it)
If you have any questions about our Privacy Policy or would like to update, correct, or delete your personal information, you can contact us at:
Phone number: +31(0)6 31 27 62 70
WhatsApp: +31(0)6 31 27 62 70
Available Mon to Fri from 9am to 5.30pm
Email address: info@smart-lovers.com
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or to comply with legal requirements. We encourage you to periodically review this page for the latest information on our privacy practices.
This policy was last updated on 07-01-2025.