All About Shipping and Delivery for Your Smart Lovers Order
Have you placed an order with Smart Lovers and want to know when your package will arrive? On this page, you'll find all the essential information about our shipping processes and delivery times across the EU. We make sure you know exactly what to expect, from the moment your order is dispatched until your products are in your hands.
Shipping and Delivery in the EU: Fast, Secure, and Trackable
At Smart Lovers, we aim to deliver your order as quickly and efficiently as possible. In our FAQ section, you'll discover everything about our delivery times, shipping costs, and how you can easily track your package with a tracking code. We also explain what happens if you're not home during delivery, whether you can have your order delivered to a pick-up point, and how we handle any delays or damages.
Still Have Questions? We're Here to Help!
If, after reading these frequently asked questions, you still have any uncertainties regarding the shipping or delivery of your order, please don't hesitate to contact our customer service. Our dedicated support team is ready to answer all your questions via email, WhatsApp, phone, or the contact form on our website. We'll assist you promptly and courteously.
What are the shipping costs at Smart Lovers?
For orders shipped to other EU countries (outside NL, DE, FR, IT, ES), the shipping cost is between €14.50 and €16.95 per order depending on the country of delivery.
How long does it take to receive my order?
Delivery times for international EU orders typically range from 3-10 business days, depending on the destination country and local customs procedures. We strive to dispatch your package as quickly as possible.
Can I track my order with a tracking code?
Yes, once your order has been shipped, you will receive an email with a tracking code (track & trace). This allows you to easily monitor the status of your package online via the shipping carrier's website.
Can I have my order delivered to a pick-up point?
Yes, in many EU countries, you can choose to have your order delivered to a local pick-up point (e.g., a post office or parcel shop). Please select this option during checkout if it's available for your location.
Do you ship internationally (outside the EU)?
Currently, we primarily ship within Europe. For deliveries outside of the EU, please contact our customer service to inquire about specific possibilities and associated costs.
Can I change my delivery address after placing an order?
Yes, as long as your order has not yet been processed for shipping, it's often possible to modify your delivery address. Please contact our customer service as soon as possible with your order number and the new address.
Are packages discreetly packaged?
Yes, absolute discretion is our standard! We ensure that all orders are packaged neutrally and without any recognizable logos, so the contents are not visible from the outside. Your privacy is our priority.
What should I do if my package arrived damaged?
We're sorry to hear that! Please contact our customer service immediately and send us clear photos of the damaged package and its contents. We will resolve the issue with you as quickly as possible and arrange a suitable solution.
What should I do if my package has not arrived?
First, check your tracking code for the latest status of your package. There might be a delay in delivery or an attempted delivery. If your package still hasn't arrived after the estimated delivery time, or if the tracking information is unclear, please contact our customer service; we'll be happy to assist you in finding a solution.
Can I pick up my order from your warehouse?
No, unfortunately, we do not offer the option to pick up orders from our warehouse. All orders are delivered exclusively via our shipping partners to your specified address or a designated pick-up point.
Is cash on delivery possible?
No, cash on delivery is unfortunately not available for international/EU orders. All payments must be made in advance using our offered online payment methods to ensure a smooth and secure transaction process across borders.
I received the wrong order. What now?
We are very sorry to hear that you've received an incorrect order – we sincerely apologize for the inconvenience! We will, of course, rectify this as quickly as possible for you.
What should you do now?
- Inform our customer service that you have received an incorrect order.
- We will then send you a free return label with which you can return the incorrect product to us at no cost to you. Simply print the label and send the package back to us.
- Once we have received the incorrect item, we will immediately send you the correct product, ensuring you receive the right order as soon as possible.
What happens to my order if I'm not home?
If you are not home, your package may often be left with a neighbour or a new delivery attempt will be made at a later time. After two unsuccessful delivery attempts, the package is usually taken to a local pick-up point (e.g., a post office), where you can collect it within a certain timeframe.
Want to avoid this? During checkout, choose delivery to a pick-up point, to a neighbour, or to an alternative address where someone is likely to be present.